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| the solution
ABC had experience of JWC through the Marketing Support Programme run by mobile network O2. Boyle says: “We were looking for someone who had a good understanding of how a telecommunications company operated and who would be able to quickly understand the problems we were facing.
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JWC put together a comprehensive Performance Management System with solutions that had never been used by the company before. These included:
» producing Job Descriptions for staff across the organisation
» devising a process to set out clear objectives
» setting up an Annual Performance Review (APR) process
» putting together Personal Development Plans for individuals
» creating a concise Training Plan in line with ABC's business objectives. |
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| Julia talked to all of ABC's staff to build up knowledge of their job roles and get an understanding of their working environment to produce a bespoke Performance Management System. |
| the results » |
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